Customer Care
We are committed to providing you with the best shopping experience possible. If you have any questions, concerns, or issues with your order, our customer service team is here to help. You can reach us via email at hivolume@simulacra.shop or Contact us via live chat on our website. Our team is available Sunday through Friday.
We aim to respond to all inquiries within 24-48 hours. Your satisfaction is our priority, and we will do everything we can to resolve any problems quickly and efficiently.
Privacy & Safety
Your privacy and security are very important to us. All transactions on our website are processed using secure SSL encryption, ensuring that your data remains confidential and safe.
We only collect personal information necessary to process your order (such as name, email, and payment details).
We do not sell, rent, or share your information with third parties, except as required to complete your order (e.g., payment processors).
For full details, please see our [Privacy Policy].
Wholesale & Licensing Inquiries
If you are interested in bulk purchases, business collaborations, or licensing agreements for commercial projects, please contact us at hivolume@simulacra.shop with the following details:
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Business name and type
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Products or licenses of interest
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Estimated usage or order size
We will get back to you with pricing, licensing terms, and availability.
Limitation of Liability
Simulacra provides high-quality digital artworks, but we cannot guarantee compatibility with all devices, programs, or platforms.
By purchasing, you acknowledge that:
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Files are provided “as is.”
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We are not responsible for issues caused by software incompatibility, device limitations, or misuse.
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In no event shall Simulacra be liable for indirect or consequential damages from using our products.
Disclaimer of Warranties
All artworks and digital files are provided without warranty of any kind.
We make no guarantees regarding uninterrupted access, error-free downloads, or specific results from using our products.
Force Majeure
We are not responsible for delays or service failures caused by events beyond our control, including technical outages, internet service failures, natural disasters, or government restrictions.
Indemnification
By purchasing, you agree to indemnify and hold harmless Simulacra, its employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from misuse or unlawful redistribution of our digital files.
Age Requirement
By making a purchase, you confirm that you are at least 18 years old, or have the consent of a parent/legal guardian.
Product Availability & Pricing
We strive to keep all artworks available and correctly priced. Prices and availability may change without prior notice.
If a technical error causes incorrect pricing, we reserve the right to cancel and refund the order.
Product Use and Care Instructions
It is the responsibility of the customer to ensure they are using the products according to the guidelines and care instructions provided. We are not responsible for any damage caused by improper care or use of the products.
Third-Party Links and Content
Our site may contain links to third-party services. We are not responsible for their content, privacy policies, or practices.
Digital Products Policy (Downloads)
All products on Simulacra are digital-only. No physical items will be shipped.
Once your payment is confirmed, you will receive access to download your purchased digital artwork in 4K resolution.
Because of the nature of digital products:
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All sales are final. We do not accept returns, exchanges, or cancellations once a file has been downloaded.
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If you encounter issues with the download link or file, please contact us at hivolume@simulacra.shop, and we will re-send or assist as needed.
Intellectual Property & Use Rights
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When purchasing an artwork, you receive a license to use the file for personal or commercial purposes (unless otherwise stated).
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Reselling, redistributing, or sharing the file itself is strictly prohibited.
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Copyright always remains with the original creator (Simulacra).
Governing Law
This policy is governed by the laws of Israel. Any disputes shall be resolved exclusively in the courts of Tel Aviv, Israel.
Changes to This Policy
We may update or modify this policy at any time. Updates take effect immediately upon being posted on our website.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments